Returns & Refund Policy
We stand behind the quality of our products. Please review our comprehensive policy for cancellations, returns, and refunds.
Order Cancellations
Within 24 Hours
We understand that plans can change. If you need to cancel your order, you may do so within 24 hours of placement for a full refund, with no questions asked. To cancel, please contact us at powersportriders@gmail.com.
After 24 Hours (Not Yet Shipped)
Cancellations requested after 24 hours on orders that have not yet shipped will incur a 10% restocking fee, deducted from your refund. This fee helps us cover processing and restocking costs. Refunds are processed within 3–5 business days, depending on your payment method. To initiate a cancellation, please email us immediately.
Shipped Orders
Once your order has shipped and tracking information is issued, the order can no longer be cancelled. Tracking information may take a few days to show movement, but the package has left our facility and is beyond our ability to retrieve. At this point, you may arrange a return upon delivery (see Returns section below).
Returns
Electric Bikes & Vehicles
Due to the nature of these premium products and their specialized assembly, assembly, and testing requirements, we are unable to accept returns of bikes or vehicles once delivered.
Damaged Shipments: If your bike arrives with serious packaging damage, please do not refuse delivery. Instead, accept the delivery, document the damage with detailed photos, and contact us immediately at powersportriders@gmail.com. We'll work with you to arrange a complete resolution, whether that's a replacement or repair.
Battery Sales
All battery sales are final and non-returnable, with the exception of warranty claims. Warranty returns require pre-approval and are subject to the terms and conditions of our warranty policy, as well as the original equipment manufacturer's (OEM) policies. If you believe your battery is defective, contact us to discuss warranty eligibility.
Refund Processing
All refunds are issued to your original payment method. Please allow 7–10 business days for funds to appear in your account after a refund is processed, depending on your financial institution's processing times.
Note: Your bank or credit card company may take additional time to post the credit. If you don't see the refund within 10 business days, please contact your bank before reaching out to us.
Additional Information
Signature Requirement
A signature is required upon delivery or pickup of all bike orders. This ensures proper receipt and allows us to immediately assist if there are any delivery-related issues.
Warranty Coverage
All PowerSportRiders bikes come with a 2-year warranty on electric components and 1-year frame warranty. Warranty claims must be pre-approved and are subject to the specific terms outlined in our full warranty policy. Damage from misuse, accidents, or unauthorized repairs may not be covered.
Questions or Concerns?
Our customer service team is here to help. If you have questions about your order, need clarification on this policy, or need assistance with a return, warranty claim, or refund, please reach out to us at powersportriders@gmail.com.
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